HELP CENTER
Frequently asked questions
Answers about scraping plans, limits, templates and purchases.
What does the scraper do?
It analyzes authorized public WordPress/WooCommerce websites, discovers products and categories, validates product pages and extracts data for import-oriented CSV exports.
What does “2 products per category” mean?
It means up to 2 successfully saved valid products per selected category. Discovered URLs, duplicates, failed pages and rejected non-products do not count toward the quota.
Do you bypass CAPTCHAs or logins?
No. Use the scraper only on stores you own or are authorized to migrate. Protected pages may be skipped or reported as unavailable.
How do monthly scraper plans work?
Each plan defines its subscription duration and product allowance. Usage is tracked against the plan, and your dashboard shows your remaining capacity and subscription status.
Are template purchases included with scraper subscriptions?
No. Premium WordPress Elementor templates are separate digital products. You can purchase one or multiple templates in a separate checkout without changing your scraper plan allowance.
Can multiple people purchase the same template?
Yes. Templates are reusable digital products, not limited-stock items. A template remains available for continuous purchases until the administrator unpublishes or archives it.
Where do my template purchases appear?
Paid template orders are recorded in your purchase history and eligible downloads are available from your account.
Which payment methods are available?
Depending on what the administrator has enabled, payments can include Cryptomus and MeSomb. MeSomb is presented as MTN MoMo and Orange Money and is handled separately from scraper plans.
Can I buy multiple templates at once?
Yes. Add multiple templates to the cart and complete them as one template order.
How do I get support?
Use the Contact Us page. Logged-in users can also use the account tools available from the dashboard.